• Free shipping
    • FUN FACTORY USA offers FREE USPS shipping on all orders.
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF USA” without any indication of its contents.
  • Made in Germany
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.


Claims & Returns

How can I return my toy?

FUN FACTORY offers a 2-year warranty on all vibrating items purchased through FUN FACTORY directly or any Authorized Re-Seller. Please note that due to the nature of our products, claims are valid for defective items only. One time replacement per Customer. 

All return requests must be made via email. 

USA Returns: 

Call the retail location where the product was purchased to inquire about their return policy. Most retail stores exchange products directly at store level.

If the store refuses to replace the product directly, please send a claim to FUN FACTORY via email to: contact@funfactory.com. Your email must include a picture of your receipt. 

Canadian Returns: 

Consumers who need a replacement product in Canada must contact the retail store directly. If the retail store is unable to replace a toy at their location, its sales associate must provide consumers with a contact for their FUN FACTORY Canadian distribution center. Distribution centers in Canada handle defective claims and returns in their country. 

I didn't buy the toy directly from FUN FACTORY. Can I still return it to FUN FACTORY directly?

FUN FACTORY will honor warranty claims for any toy purchased through authorized retailers. However, no refunds can be made for purchases not with FUN FACTORY directly. 

Products purchased through Walgreens and Drugstore.com will be replaced by the respective merchant directly, please contact merchant customer support for assistance. 

At this time, unauthorized re-sellers include all Amazon and eBay stores and merchants. We cannot guarantee that these resellers carry genuine or new FUN FACTORY products and are therefore unable to honor the warranty for items purchased through these outlets.

How long is the warranty for my toy?

For all motorized FUN FACTORY toys we give a 2 year warranty with the submission of a sales receipt.

I don't have the invoice any longer. Can I still return it?


Without proof (invoice, sales slip, bank account reference etc.) you can not replace or return your toy.  It's really important to keep your receipts.