• Free shipping
    • FUN FACTORY USA offers FREE USPS shipping on all orders.
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF USA” without any indication of its contents.
  • Made in Germany
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.

Service

Where do you deliver?

FUN FACTORY USA currently only ships to US addresses. We have distributors in Mexico and Canada and would be happy to help those customers find a store nearby. Alternatively, you can order directly from any local FUN FACTORY dealer.

What are the shipping costs?

FUN FACTORY USA offers FREE USPS First Class shipping to all orders shipped to locations within the United States.

A variety of expedited services are available for an additional charge at checkout.

More info...

How long do I have to wait for my order?

Waiting is never nice. Yet in this case it's worth it. Normally, you have to wait 4-5 business days for your FUN FACTORY order. Expedited shipping is available to most locations. 

Once your order has shipped you will received an order confirmation from Fun Factory containing a tracking number. If you have not received this message, please check your spam folder and contact us for assistance. 

Will my order be sent discretely in a neutral packaging?

YES! FUN FACTORY ships orders in industry standard (brown unmarked) boxes with a neutral sender address “FF USA” without any indication of its contents.

Can I have products sent to another address?

You want to surprise a friend, or you just want your package delivered to another address? Nothing is easier. While ordering it's no problem to enter a separate billing and delivery address. 

Can I have my order sent to a Post Office Box?

YES! However we cannot offer expedited shipping service to these locations. Shipments will be made using USPS Priority Mail.