• Free shipping
    • FUN FACTORY USA offers FREE USPS shipping on all orders.
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF USA” without any indication of its contents.
  • Made in Germany
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.

Warranty claim & returns

FUN FACTORY offers an unprecedented 2-year warranty on all rechargeable and battery-powered items purchased through FUN FACTORY directly or any Authorized Re-Seller. Unauthorized dealers include Amazon and eBay. We cannot guarantee that sellers on these platforms carry genuine, new FUN FACTORY products and are therefore unable to honor the warranty for items purchased through these outlets.

Please note that due to the nature of our products, claims are valid to cover defective motors only. Warranty replacement is only valid for same model or same model value replacement in the case of discontinued or out-of-stock product. Contact us for more information.

  • FUN FACTORY does not accept returns, as items cannot be resold due to health considerations. Unauthorized returns will incur a 20% processing fee.
  • FUN FACTORY does not offer a satisfaction guarantee. Please contact us prior to ordering for assistance selecting the perfect toy for your needs.
  • Shipping charges will not be refunded for unclaimed, refused, or undeliverable orders returned via shipping carrier. 

No registration is needed to activate a FUN FACTORY product warranty, simply keep your receipt or other proof of purchase to show when and where your toy was purchased. This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference etc.) you cannot replace your toy. One time replacement per customer. 

Please read the FAQs before getting in touch about replacing your toy, the issue may be easily resolved.

WARNING: The use of oils and creams with FUN FACTORY toys may result in irreparable damage. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy, or you will run the risk of voiding your warranty.

 

NOTICE: DeluxeVibes "G4" models have been discontinued and are no longer in production. This includes models Patchy Paul, Calla, Big Boss, Tiger, and Paul & Paulina - all with the white loop handle. Replacement stock is limited, you may elect to select another model of equal value for replacement. 

 

USA WARRANTY REPLACEMENT

First contact the retail location where the product was purchased to inquire about their return policy. Retailer exchange/return policies vary by location. 

If the store refuses to replace the product directly, please send a claim to FUN FACTORY via email to: customerservicemail@funfactoryweb.com. Your email must include a picture of your receipt, first and last name, and mailing address, as well as the model of toy and description of your issue. It may take 5 to 10 business days to process your warranty claim. Thank you for your patience.

 

CANADIAN WARRANTY REPLACEMENT

Consumers who need a replacement product in Canada must contact the retail store directly. If the retail store is unable to replace a toy at their location, its sales associate must provide consumers with a contact for their Fun Factory Canadian distribution center. Distribution centers in Canada handle defective claims and returns locally. 

 

CUSTOMER CARE 

FUN FACTORY USA will make every effort to respond to your customer queries, feedback and order information as quickly as possible. However, there may be delays in our response time to your request; order processing and customer service responses are attended to only during business hours, Monday through Friday. Please submit any requests by using the email form located on our 'Contact Us' page, or by emailing customerservicemail@funfactoryweb.com