• Free shipping
    • FUN FACTORY USA offers FREE USPS shipping on all orders.
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF USA” without any indication of its contents.
  • Made in Germany
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.

Shipping information

We use neutral, discreet packaging - your package will be sent from "FF USA".

 

GENERAL SHIPPING INFORMATION:

  • FREE USPS FIRST CLASS MAIL SHIPPING available on all orders. 
  • USPS Priority Mail: $25.00
  • USPS Express: $45.00
  • UPS Next Day Air*: $75.00

Signature Confirmation service is available at checkout as an added $2.99 fee along with all shipping options. This service is highly recommended to protect valuable purchases and privacy. Tracking information is provided with all orders. Fun Factory is not responsible for lost or stolen items. 

*UPS cannot deliver to P.O. Boxes nor will guarantee Next Day Air Saturday delivery (varies by shipping location). Not available in AK and HI. 

NOTE: Orders placed after 3pm will not be shipped until the following day. Saturday and Sunday do not count towards shipping times, i.e., a UPS Next Day order shipped Friday will not arrive until Monday.

Please allow 24 hours for tracking number(s) to activate.  

 

SHIPPING LOCATIONS:

FUN FACTORY USA currently ships to US addresses only. We also work with distributors in Mexico and Canada and would be happy to help those customers find a local retailer; contact us for more information.

Unfortunately FUN FACTORY is not able to offer expedited shipping to either AFPO or P.O. Boxes. These address types will be served by USPS Priority Mail only.

 

HOLIDAY CLOSURE:

No orders will be processed the following US holidays. Orders must be placed by 12 p.m. PST the day before the holiday to ship before the closure. In the event a holiday falls on a Monday the order must be placed by 12 p.m. PST the nearest previous business day.

Christmas Eve, Christmas Day, Thanksgiving, Black Friday, New Years Eve, New Years Day, President's Day, Independence Day, Labor Day

 

For warranty and returns information, visit Claims & Returns