• Free shipping
    • FUN FACTORY USA offers FREE USPS shipping on all orders.
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF USA” without any indication of its contents.
  • Made in Germany
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.

Shipping information

*UPDATED CHRISTMAS SCHEDULE**

Orders shipping via regular mail/UPS must be received by December 17th at 1PM PST.  Orders shipping via express mail/UPS must be received by December 19th at 1PM PST. 

All orders placed after those dates should be expected to be delivered after Christmas. (Weather conditions may affect delivery time)

Web orders received between December 21st after 1PM and December 25th will be processed and shipped on Wednesday, December 26th.

PLEASE NOTE: Our warehouse will be closed on Wednesday, January 2nd for End of the Year Inventory, so no orders will be processed or shipped that day.

 

GENERAL SHIPPING INFORMATION:

  • FREE USPS FIRST CLASS MAIL SHIPPING available on all orders. 
  • USPS Priority Mail: $25.00
  • USPS Express: $45.00
  • UPS Next Day Air*: $75.00

Signature Confirmation service is available at checkout as an added $2.99 fee along with all shipping options. This service is highly recommended to protect valuable purchases and privacy. Tracking information is provided with all orders. Fun Factory is not responsible for lost or stolen items. 

*UPS cannot deliver to P.O. Boxes nor will guarantee Next Day Air Saturday delivery (varies by shipping location). Not available in AK and HI. 

NOTE: Orders placed after 3pm will not be shipped until the following day. Saturday and Sunday do not count towards shipping times, i.e., a UPS Next Day order shipped Friday will not arrive until Monday.

Please allow 24 hours for tracking number(s) to activate.  

 

SHIPPING LOCATIONS:

FUN FACTORY USA currently ships to US addresses only. We also work with distributors in Mexico and Canada and would be happy to help those customers find a local retailer; contact us for more information.

Unfortunately FUN FACTORY is not able to offer expedited shipping to either AFPO or P.O. Boxes. These address types will be served by USPS Priority Mail only.

 

HOLIDAY CLOSURE:

No orders will be processed the following US holidays. Orders must be placed by 1 p.m. PST the day before the holiday to ship before the closure. In the event a holiday falls on a Monday the order must be placed by 1 p.m. PST the nearest previous business day.

Christmas Eve, Christmas Day, Thanksgiving, Black Friday, New Years Eve, New Years Day, President's Day, Independence Day, Labor Day

 

For warranty and returns information, visit Claims & Returns