• Free shipping
    • FUN FACTORY USA offers FREE USPS shipping on all orders.
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF USA” without any indication of its contents.
  • Made in Germany
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.


We are happy to help you during our office hours from Monday to Friday 9:00 a.m. - 4:00 p.m PST.

Due to staff safety measures during the COVID-19 pandemic, all customer service requests must be made by email.

For more details on Fun Factory's safety measures, please visit our landingpage.

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3605 West Pacific Avenue
Burbank, CA 91505
United States of America

Phone: Customer Support: (818) 861-7600 Wholesale Support: (818) 861-7600 Fax: (818) 408-8868

PR & media inquiries: pamela@funfactory-pr.com

All warranty requests must be made in writing, use the contact form or email customerservice@funfactory.com to submit a claim or request further information.

Note: Entering your email address in multiple fields may flag your message as spam and prevent us from a timely reply.

Please note that our office and warehouse are not occupied on weekends or holidays. Orders and support requests will not be processed during these times.