• Free shipping
    • FUN FACTORY USA offers FREE USPS shipping on all orders.
  • Discreet packaging
    • FUN FACTORY sends orders in industry standard unmarked boxes with a neutral sender address “FF USA” without any indication of its contents.
  • Made in Germany
    • All FUN FACTORY toys are invented, developed, designed AND handcrafted in Bremen, Germany.


All customer service requests must be made by email.

Due to the Coronavirus, all customer service staff are working from home. For more details on Fun Factory's safety measures, please visit our landingpage.


Entering your email address in multiple fields may flag your message as spam and prevent us from a timely reply.

contact form

contact data


3605 West Pacific Avenue
Burbank, CA 91505
United States of America

Customer Support: (818) 861-7600
Wholesale Support: (818) 861-7600
Fax: (818) 408-8868

PR & media inquiries: pamela@funfactory-pr.com

All warranty requests must be made in writing, use the contact form or email customerservice@funfactory.com to submit a claim or request further information.

We are happy to help you during our office hours from Monday to Friday 9:00 a.m. - 4:00 p.m PST.

Please note that our office and warehouse are not occupied on weekends or holidays. Orders and support requests will not be processed during these times.

* mandatory field